Life happens. Every OpenRoom listing has a clear cancellation tier so you know exactly what to expect before you book.
Each property chooses one of five cancellation tiers. The tier is always displayed on the listing page before you book.
Every listing clearly shows its cancellation tier — Relaxed, Moderate, Strict, Very Strict, or Non-Refundable.
Use your booking page for a standard cancellation. Contact support when you need an exception reviewed.
Eligible standard refunds can be processed automatically to the original payment method. Exceptional cases require support review.
Compare the five cancellation tiers available on OpenRoom.
Cancel at least 12 hours before check-in to receive a full refund of nightly charges, cleaning fees, and the taxes attributable to those refunded amounts. The 4% OpenRoom fee and its taxes are retained. After the deadline, there is no standard refund. No-shows are not refunded.
Cancel at least 48 hours before check-in to receive a full refund of nightly charges, cleaning fees, and the taxes attributable to those refunded amounts. The 4% OpenRoom fee and its taxes are retained. After the deadline, there is no standard refund. No-shows are not refunded.
Cancel at least 4 days before check-in to receive a full refund of nightly charges, cleaning fees, and the taxes attributable to those refunded amounts. The 4% OpenRoom fee and its taxes are retained. After the deadline, there is no standard refund. No-shows are not refunded.
Cancel at least 7 days before check-in to receive a full refund of nightly charges, cleaning fees, and the taxes attributable to those refunded amounts. The 4% OpenRoom fee and its taxes are retained. After the deadline, there is no standard refund. No-shows are not refunded.
This policy provides no standard refund for guest cancellation or no-show. Refunds manually approved by OpenRoom and refunds required by applicable law are handled separately.
For a standard guest cancellation, OpenRoom retains its 4% guest fee and the taxes attributable to it. A full-trip refund manually approved by OpenRoom includes that fee and its taxes.
Key information about how refunds and cancellations work.
All cancellation windows are measured against the property's local check-in time. The property's timezone is used, not yours, and the exact deadline is inclusive.
OpenRoom retains the 4% guest fee and its taxes for standard guest cancellations. If OpenRoom manually approves a full-trip refund, the 4% fee and its taxes are refunded too.
Taxes attributable to refunded nightly charges and cleaning fees are refunded. Taxes attributable to a retained 4% guest fee are retained. Calculations use the booking's accepted financial evidence.
Eligible standard refunds can be processed automatically when the accepted terms and financial evidence are complete. Exceptions, partial adjustments, and missing evidence require manual review.
No-shows and early departures are not eligible for automatic refunds. Contact our support team for case-by-case review.
Date modifications are currently handled manually. Contact our support team to request a date change for your booking.
In extraordinary circumstances, OpenRoom may approve a refund outside the standard tier rules. These are reviewed on a case-by-case basis and may include:
Exceptions are not guaranteed. OpenRoom reserves the right to make the final determination.
Visit your booking page to submit a cancellation request, or contact our support team for assistance.