The rules of the road.

By accessing or using OpenRoom's website, mobile features, or any associated services (collectively, the "Services"), you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree, do not use our Services.

You must be at least 18 years old to create an account or use our Services. By using OpenRoom, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.

OpenRoom is an online marketplace that connects travelers ("Guests") with hotels and property owners ("Hosts") for short-term accommodation. OpenRoom facilitates bookings, payments, and communications but does not own, operate, or manage any listed properties.

OpenRoom acts as the Hosts' limited agent for the purpose of accepting payments from Guests, collecting applicable taxes, and remitting payouts to Hosts.

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account credentials
• Promptly update any changes to your information
• Accept responsibility for all activity under your account
• Not create multiple accounts or accounts for others without authorization

OpenRoom reserves the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent activity.

When you make a booking through OpenRoom, you agree to the following:

Booking Process

• Bookings are requests subject to Host approval (unless instant booking is enabled)
• Once confirmed, bookings create a binding agreement between Guest and Host
• The cancellation policy tier displayed at the time of booking applies to that reservation

Pricing & Fees

• All prices are displayed in USD and include a breakdown of: lodging base, applicable taxes (Sales Tax, County Surtax, Tourist Development Tax), and the 4% platform payment processing fee
• The 4% payment processing fee is non-refundable under all circumstances because payment processing is performed even if a booking is later canceled
• Prices may vary based on dates, demand, and Host settings

Payments

• Payments are processed securely through Stripe. OpenRoom accepts major credit/debit cards and PayPal
• Full payment is collected at the time of booking confirmation
• Split bill payments must be completed by all participants before the booking deadline

Cancellations are governed by the cancellation tier assigned to each listing. Five tiers exist: Flexible, Moderate, Strict, Very Strict, and Non-Refundable. Full details are available on our Cancellation Options page.

Key principles:

• All refund requests are reviewed and approved by OpenRoom — the system does not issue automatic refunds
• The 4% payment processing fee is never refunded because payment processing is completed even if the booking is canceled
• Taxes are refunded proportionally to the lodging amount refunded
• No-shows and early departures are not eligible for automatic refunds
• Refund calculations use the tax snapshot from the time of booking

If you list a property on OpenRoom, you agree to:

• Provide accurate and complete listing information, including photos, descriptions, and pricing
• Maintain your property to the standards described in your listing
• Honor confirmed bookings and cancellation policies
• Comply with all applicable local, state, and federal laws and regulations
• Complete Stripe Connect onboarding and maintain an active payout account
• Respond to booking requests and messages in a timely manner
• Not discriminate against Guests based on race, religion, national origin, disability, sex, gender identity, sexual orientation, or age

As a Guest, you agree to:

• Treat Host properties with care and respect
• Follow property house rules and check-in/check-out procedures
• Report any property issues or safety concerns promptly
• Not exceed the number of guests specified in your booking
• Pay for any damages caused during your stay
• Leave honest and accurate reviews of your experience

You agree not to:

• Violate any applicable laws or regulations
• Post false, misleading, or fraudulent content
• Harass, threaten, or discriminate against other users
• Attempt to circumvent our platform for off-platform bookings or payments
• Use automated tools (bots, scrapers) to access or collect data from our Services
• Interfere with or disrupt our Services or servers
• Create fake reviews or manipulate ratings
• Use another user's account without authorization

All content on OpenRoom, including text, graphics, logos, icons, images, and software, is the property of OpenRoom Group or its content suppliers and is protected by United States and international copyright laws.

You retain ownership of content you submit (photos, reviews, messages) but grant OpenRoom a worldwide, non-exclusive, royalty-free license to use, display, and distribute that content in connection with our Services.

If a dispute arises between a Guest and Host, we encourage both parties to first attempt resolution through our in-app messaging system. If direct resolution fails:

• Either party may submit a dispute through our Help Center
• OpenRoom will review the dispute and may mediate between the parties
• OpenRoom's resolution is final for platform-related matters (refunds, payouts, account actions)

For legal disputes with OpenRoom, you agree that they will be resolved through binding arbitration administered under the rules of the American Arbitration Association, and not in court, except for claims eligible for small claims court.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPENROOM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO OPENROOM IN THE 12 MONTHS PRECEDING THE CLAIM.

OpenRoom is not responsible for the conduct of Hosts or Guests, the condition of listed properties, or any personal injury or property damage occurring during a stay.

You agree to indemnify, defend, and hold harmless OpenRoom Group, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

OpenRoom may modify these Terms at any time. Material changes will be communicated via email or a prominent notice on our platform at least 30 days before they take effect. Your continued use of our Services after the effective date constitutes acceptance of the modified Terms.

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles. Any legal action must be brought in the state or federal courts located in Florida.

For questions about these Terms of Service:

• Email: legal@openroomgroup.com
• Website: openroomgroup.com/help
• OpenRoom Group, United States