At OpenRoom, your security is our top priority. Learn about the measures we take to protect every booking, payment, and interaction on our platform.
Your money is safe with us.
All payment processing is handled through Stripe, a PCI Level 1 certified payment processor. We never store your full card details on our servers.
We support 3D Secure (SCA) verification for added protection on every transaction, complying with global payment security standards.
All data transmitted between your browser and our servers is encrypted with TLS 1.3. Your financial information travels through the most secure channels available.
Keeping your account secure.
Sign in with email/password or Google OAuth 2.0. All passwords are hashed using industry-standard bcrypt and never stored in plain text.
Every new account requires email verification to prevent unauthorized signups and protect our community.
Automatic session expiration, secure cookie handling, and the ability to sign out from all devices at any time.
Protective rate limits on login attempts, password resets, and API calls prevent brute-force attacks and abuse.
Your data, your rights.
We comply with global data protection regulations, giving you full control over your personal information.
We only collect what's necessary to provide our service. No selling your data to third parties — ever.
You can request full deletion of your account and personal data at any time through your account settings.
Our privacy policy is written in plain language so you know exactly what data we collect and why.
Every listing is reviewed.
Every property listing goes through manual review by our team before being published. We verify photos, descriptions, and host identity.
Hosts complete identity verification and business registration. Properties connected via PMS integration get additional trust signals.
Authentic, verified reviews from real guests help you make informed decisions. Reviews are moderated to prevent manipulation.
Properties must meet minimum quality standards for cleanliness, safety, and amenities to remain listed on OpenRoom.
Stay protected in every interaction.
All messages between guests and hosts go through our secure messaging platform. We use anti-contact-jumping technology to keep conversations on-platform, protecting both parties throughout the booking process.
Best practices for a safe booking experience.
Always complete bookings and payments through our platform. Never send money outside of OpenRoom — it voids our buyer protection.
Read property descriptions carefully, check the reviews, and look for the 'Verified' badge before booking.
Use our messaging system for all communication with hosts. This creates a record and activates our protection protocols.
Before booking, review the cancellation tier (Flexible, Moderate, Strict, Very Strict, or Non-Refundable) so you know your options.
If something doesn't feel right, report it immediately through our Help Center. Our trust & safety team investigates every report.
After every booking, review your payment receipt and tax breakdown. Contact support immediately if anything looks incorrect.
If you encounter any safety concerns during your stay, contact our support team immediately.
Contact SupportFor life-threatening emergencies, always call 911 first.