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Cookie Policy

How we use cookies.

This Cookie Policy explains how OpenRoom Group uses cookies and similar technologies when you visit our platform.

Effective Date: March 1, 2026

Last Updated: March 1, 2026

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, understand how you use the site, and improve your experience. Similar technologies include web beacons, pixels, and local storage.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for our platform to function. They enable core features like authentication, session management, and security. You cannot opt out of essential cookies.

Cookie NamePurposeDuration
supabase-auth-tokenMaintains your login sessionSession / 7 days
localeRemembers your language preference (EN/ES)1 year
cookie-consentStores your cookie preferences1 year
csrf-tokenProtects against cross-site request forgerySession

Analytics Cookies

These cookies help us understand how visitors interact with our platform. We use this data to improve our Services.

Cookie NamePurposeDuration
Google Analytics (_ga, _gid)Tracks page views, user behavior, and traffic sourcesUp to 2 years
PostHog (ph_*)Product analytics, feature usage tracking, and session replay1 year

Marketing Cookies

These cookies are used to deliver relevant advertising and track marketing campaign performance. They may be set by third-party advertising partners.

Cookie NamePurposeDuration
Google Tag ManagerManages marketing tags and conversion trackingVaries by tag

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your search preferences and recently viewed properties.

Cookie NamePurposeDuration
search-preferencesRemembers your last search filters and location30 days
themeStores your dark/light mode preference1 year

3. Third-Party Cookies

Some cookies on our platform are set by third-party services we use:

  • Stripe — for secure payment processing and fraud prevention
  • Google — for analytics (GA4) and tag management (GTM)
  • PostHog — for product analytics and session replay
  • Mapbox — for map functionality and location services
  • Cloudflare — for security, CDN, and bot protection

Each third-party service has its own cookie and privacy policy. We encourage you to review their policies.

4. Managing Your Cookie Preferences

You have several options to control cookies:

  • Cookie Banner — When you first visit OpenRoom, you can accept or customize your cookie preferences
  • Browser Settings — Most browsers allow you to block or delete cookies through their settings
  • Opt-Out Links — For analytics: Google Analytics Opt-Out (tools.google.com/dlpage/gaoptout)

Note: Blocking essential cookies may prevent you from using core features like logging in or making bookings.

5. Do Not Track

Some browsers send "Do Not Track" (DNT) signals. There is currently no industry standard for how websites should respond to DNT signals. At this time, OpenRoom does not respond to DNT signals but provides cookie controls as described above.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. The "Last Updated" date at the top indicates the most recent revision.

7. Contact Us

For questions about our use of cookies:

  • Email: privacy@openroomgroup.com
  • Website: openroomgroup.com/help
  • OpenRoom Group, United States